At SarmiePhonix Consults, customer satisfaction is our priority. Please read our refund policy carefully before purchasing any of our digital products.
1. Digital Products
All sales of digital products, including but not limited to eBooks, software, online courses, and digital downloads, are final. Due to the nature of digital products, once a purchase is made and the product is delivered, we cannot offer refunds, exchanges, or cancellations.
2. Exceptions
We understand that there may be exceptional circumstances. Refunds may be considered in the following situations:
- Technical Issues: If you experience technical issues that prevent you from accessing or using the digital product, please contact our support team within [X] days of purchase. We will work with you to resolve the issue. If the problem cannot be resolved, a refund may be issued at our discretion.
- Incorrect Purchase: If you accidentally purchased the wrong product, please contact our support team immediately. We may issue a refund if the product has not been downloaded or accessed.
3. Procedure for Refund Requests
To request a refund, please follow these steps:
- Contact Support: Email our support team at [Your Email Address] with your order number, date of purchase, and a detailed description of the issue.
- Review and Response: Our team will review your request and respond within [X] business days. We may require additional information to process your request.
- Resolution: If your request is approved, the refund will be processed using the original payment method. Please allow 7 business days for the refund to appear in your account.
4. Non-Refundable Situations
Refunds will not be issued in the following situations:
- Change of Mind: If you change your mind after purchasing a digital product, we cannot offer a refund.
- Failure to Download: If you fail to download the digital product within the specified download period, we cannot offer a refund.
- Violation of Terms: If you violate our terms and conditions, including unauthorized distribution or sharing of the digital product, no refund will be issued.
5. Customer Satisfaction
While our general policy is not to offer refunds, we value our customers and strive to ensure a positive experience. If you are unsatisfied with your purchase for any reason, please contact us, and we will do our best to address your concerns.